How can we help?

Help & FAQs

Getting Started

How do I create a Maid King Account?

You can create Maid King account to track your Bookings, Reschedule, manage Add-ons, and more by clicking this handy link here.

Do you clean in my area?

At the moment our cleaners work hard to give Atherton, Leigh, Hindley, Wigan, Standish, Warrington, Chorley, Altrincham and Knutsford a royal touch. If you don’t see where you live just get in touch at hello@maidking.co.uk and we will let you know if we clean in your area or when we plan to start to cleaning there. If you’re ready to book a cleaning service click here to go to our booking page.

What services do Maid King offer?

We offer three types of cleaning service.

A standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us.

A deep clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months.

We also offer move in/move out cleans also called end of tenancy cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.

How much will it cost to get a Maid King cleaner?

We have made it easy to book a cleaner with Maid King, our flat-rate pricing is based on the number of bedrooms in your home. That means you don’t need to try to work out how many hours it might take to make your kingdom to shine. To view our pricing go to our booking page. There are no surprises with our pricing – Thats a Maid King promise.

Can I request special tasks or extras with Maid King?

Of course! We put you in control so if you have got a particular product you would like us to use in your kitchen or a precious vase you want us to avoid when dusting just include the information in your booking. We will then seamlessly pass these details onto the cleaner.

How do I apply a voucher or gift card to my Maid King booking?

It’s easy, all you need to do to apply a gift card or voucher to your Maid King booking is to include the code on the booking form when asked and the discount will be removed from your booking instantly.

Do you bring your own Eco-friendly, Vegan and Non toxic cleaning supplies and equipment?

Yes, our Maid King cleaning teams come completely prepared to give your home the royal touch! They will bring the following:

  • Vacuum cleaner
  • Mop and bucket
  • Eco-friendly, Vegan and Non toxic Kitchen and bathroom cleaner
  • Eco-friendly, Vegan and Non toxic Window and glass cleaner
  • Eco-friendly, Vegan and Non toxic Furniture spray
  • Eco-friendly, Vegan and Non toxic Non abrasive cleaner
  • Non Caustic Oven cleaner
  • Microfibre dusters
  • Cloths for windows, floors, furniture
  • Steel scourers
  • Gloves

Manage Your Account

How do I log into my Maid King account?

You can login to your Maid King account by following this link or by clicking sign in which is located at the bottom of all our web pages. Easy peasy!

How do I change my address with Maid King?

It is simple to amend your booking with Maid King, you can either  to your account or please email us at hello@maidking.co.uk and we will be more than happy to take care of your request.

How do I change my card details with Maid King?

It is simple to amend your booking with Maid King, you can either login to your account or please email us at hello@maidking.co.uk and we will be more than happy take care of your request.

How do I book my first appointment?

All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your kingdom. It’s as simple as that. Once you have completed your booking you will receive a confirmation email instantly. It’s really that simple 🙂

How do I change my Maid King password?

To make changes to your Maid King account follow this link to sign in and from there, change your password, still having trouble? don’t worry send us an email at hello@maidking.co.uk and we’ll have the password reset link sent over. Easy peasy!

How do I reset my Maid King password?

If you are a customer and have forgot your password, no sweat.. Maid King have you covered. Just click here to take you too the reset page then we’ll have you back up and running in no time.

Trust & Safety

Can I trust my Maid King Cleaning professional?

Absolutely, all of our Maid King cleaners undergo in-person interview as well as rigorous background checks to ensure we only employ the very best cleaners in the area

Do Maid King cleaners go through a background check?

We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for Maid King all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.

Is my payment information kept safe and secure with Maid King?

Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them at www.stripe.com

What is the Maid King satisfaction guarantee?

We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to put it right for free.If you are still unhappy we will refund your money. It’s as simple as that.

What is the Maid King refund policy?

Cancellations can be made 24 hours prior to the appointment time – cancellations made within 24 hours of the scheduled appointment will incur a £40 charge. If you re-book a clean with us we will give you £20 credit towards your next clean – just give us the heads up.

Login to your account here if you wish to make changes to your booking or send us an email at hello@maidking.co.uk we are always here to help.

Do Maid King have Public Liability insurance?

Oh yes! Our comprehensive £2 million public liability insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.

Our Cleaning Services

Do Maid King offer end of tenancy cleans?

Of course we do! At Maid King we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home too. Our thorough cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know. We cover Atherton, Leigh, Hindley, Wigan, Standish, Warrington, Chorley, Altrincham and Knutsford. Follow this link to our booking page to schedule a clean with Maid King.

What is a Maid King deep clean?

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for deep cleans, check our homepage or to book a cleaning now click here. We offer deep cleans in Atherton, Leigh, Hindley, Wigan, Standish, Warrington, Chorley, Altrincham, Knutsford and surrounding areas if you would like a deep clean and are not on this list – please send us an email at hello@maidking.co.uk or call our office and one of our lovely staff will be able to help.

How do I know what my Maid King cleaners have cleaned?

All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to the highest Maid King standard – to book a clean now click this link to take you to our booking page.

Why do Maid King charge a flat price?

Here at Maid King we charge a flat rate price based on number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!